Frequently asked questions

Clinical Decision Making

Our Therapists work in accordance with professional guidelines from the Royal College of Speech and Language Therapists and to the criteria of the Standards of Proficiency for Speech and Language Therapists as set out by the Health Care Professions Council, our regulatory body.

Points from the Standards of Proficiency of particular relevance to our clinical decision making processes are:

1. Be able to practise safely and effectively within their scope of practice;

1.1. know the limits of their practice and when to seek advice or refer to another professional.

2. Be able to practise within the legal and ethical boundaries of their profession;

2.1 understand the need to act in the best interests of service users at all times.

4.  Be able to practise as an autonomous professional, exercising their own professional judgement;

4.1 be able to assess a professional situation, determine the nature and severity of the problem and call upon the required knowledge and experience to deal with the problem.

4.2 be able to make reasoned decisions to initiate, continue, modify or cease treatment or the use of techniques or procedures, and record the decisions and reasoning appropriately.

 

We will always be open and honest with you about whether we feel we have the expertise and specific skills to support you and your child.

We will engage with you in discussions about referral to other professionals if we feel support from another professional is appropriate.

We will use our knowledge and expertise to make a decision about when it is appropriate to cease therapy, or whether your child needs therapeutic input after assessment; we will not initiate or maintain Speech or Language therapy with you or your child beyond the point where we feel it is effective or appropriate.

 

How do I get a referral & do you have a waiting list?

As we are a private provider of Speech and Language Therapy, you can refer your child directly to us.

In order for us to arrange assessment you will need to provide us with your email address, phone number and the nature of your concern at initial enquiry.

We will respond to you either by phone call or by email to establish more details about the concerns you have, after which we will jointly (with you) make a decision about whether assessment is appropriate.

If we agree to assess you or your child, we will send you our referral forms and supporting documentation. This needs to be completed prior to assessment taking place. This includes consents for us working with you and/ or your child.

We aim to see you or your child within 2 weeks of you contacting us. This may not always be possible, but we aim not to keep you waiting long.

 

Please refer to the Data Protection section of our website for how we handle and protect information about our clients. We have a legal requirement to keep case notes and documentation about the people we support; unfortunately we cannot offer support to you if you do not consent to us holding this information for the length of time we are required to hold it for.

Section 10 of the HCPC Standards of Practice for Speech and Language Therapists states:

10 Be able to maintain records appropriately;

10.1 be able to keep accurate, comprehensive and comprehensible records in accordance with applicable legislation, protocols and guidelines

10.2 recognise the need to manage records and all other information in accordance with applicable legislation, protocols and guidelines

 

How long is a typical Therapy session and what does Therapy look like?

Most sessions last between 40-60 minutes, depending on the age of the child and the number of targets being worked on. Typically we put some time aside to speak with parents about progress.

The type of therapy offered will depend on a number of factors, including the child’s age and condition referred for. In some cases the Therapist will work directly with a child or client, working on specific targets. At other times Therapy will take the form of modelling best practice engagement and interaction strategies to parents so they can best make a connection with their child and support their communication development in a natural way. Therapy in these situations will look more like coaching.

In all cases, we expect there to be parental involvement in Therapy. Parents are best placed to support their children’s communication development under the guidance of the Therapist given their strong emotional bonds and frequencies of interactions.

Costs & Cancellation Policy

Fees & Charges

Please see our Fees section for Assessment and Session costs, and if any travel charges are applicable.

Costs for sessions take into account the planning and preparation for a session, including resources that we make for the sessions and give to you to use between sessions.

This is why all session charges are the same, no matter what the age of the client we are working with.

We will usually always run an initial assessment session as this helps us identify and confirm any needs, which in some cases are not always the same as presented to us during initial discussions with parents and clients.

In some cases, where a child is transferring from another service and has very recent assessment and/ or therapy documentation, we may be able to run an abbreviated initial assessment, including review of existing documentation. This will be discussed with you on a case by case basis.

Cancellation

Cancellation must be made 24 hours before the appointment and it is your responsibility to inform us within this time frame if you are not going to be able to honour the arranged appointment.

If this notice is not given, you are likely to be charged in full for the session planned.

I have private medical insurance. Will this cover Speech and Language Therapy Sessions?

Private Medical Insurers may cover some of the costs of assessment and therapy sessions. They may not cover ALL the costs of Initial Assessment sessions. They may set a limit on the number of ongoing therapy sessions they cover.

It is your responsibility to check with your insurance provider what they will cover before you agree to engage us for assessment and therapy.

We will always provide you with the schedule of our costs when you first make an enquiry with us. This means you can make an informed decision.

There is a large amount of associated work that goes with assessment (e.g. report writing. making contact with education providers etc). Our fees reflect the volume of work.  We believe we have a duty to you to deliver a high standard of assessment and advice; there is no way to cut corners to bring in a lower assessment cost than we already charge.

When claiming your assessment and therapy through your insurer, it is your responsibility to pay our invoices to us. You should then claim your costs back directly from your insurance provider.

How do I find out if you are fully qualified?

All Speech and Language Therapists working for Everybody Talks are fully qualified Speech and Language Therapists, holding recognised degrees in the profession.

We are all members of the Royal College of Speech and Language Therapists and Health Care Professions Council.

Searches can be made on both websites to locate and identify our practicing status.

www.rcslt.org

www.hcpc-uk.org

Do you have any questions?

Let us know and we'll get back to you within 24h.

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